Widget Not Appearing
Check these:- Embed code placed before closing
</body>tag - Clear browser cache (Ctrl+Shift+R or Cmd+Shift+R)
- Test in incognito window
- Verify plan includes web widget access
- Check browser console (F12) for JavaScript errors
- Re-copy embed code from widget configuration
Voice Not Working
HTTPS Required: Voice functionality requires HTTPS. HTTP sites can only use chat mode. Check these:- Website uses HTTPS (SSL certificate)
- Browser has microphone permission
- Microphone works in other applications
- Using modern browser (Chrome, Firefox, Safari, Edge)
- No VPN or firewall blocking WebRTC
Chat Not Working
Check these:- Browser console (F12) for errors
- Assistant is properly configured
- Test assistant with Test Chat
- Review conversation in Conversations page
- Reload page to reset widget state
Pre-Chat Form Issues
Check these:- Form fields configured in widget settings
- Form fields have both name and label
- Widget settings were saved
- Field names match assistant variables exactly
- Clear browser cache and test in incognito
Display & Styling Issues
Check these:- Widget position setting in configuration
- Website CSS might override widget styles
- Change primary color for better visibility
- Check if page elements cover the widget (z-index)
- Test on actual mobile devices
Configuration Not Updating
Check these:- Click “Save widget settings” button
- Copy fresh embed code after saving
- Replace old embed code on your website
- Clear browser cache (Ctrl+Shift+R)
- Test in incognito window
WordPress/CMS Issues
Check these:- Use Custom HTML block/widget (not visual editor)
- Add embed code before closing
</body>tag - Clear caching plugin cache
- Temporarily disable security plugins if needed
Still Having Issues?
- Check browser console (F12) for errors
- Test in incognito mode
- Try different browser
- Test assistant with Test Chat
- Contact support with browser console screenshot